Shipping policy

Shipping Policy

We appreciate your business. This page outlines how orders are processed, shipped, and delivered.

Processing Times

Most orders are prepared within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.

Orders submitted after 5:00 PM local time are treated as received on the next business day. During high-volume periods, including promotional events and holidays, handling times may be extended. Should a major delay affect your order, we will contact you via email.

Shipping Methods & Delivery Estimates

Shipping fees are calculated automatically and displayed at checkout prior to order completion.

Standard Shipping: 3–5 business days

Express Shipping: 1–2 business days

International Shipping: 7–21 business days

Delivery estimates are not guaranteed. Various factors, such as carrier problems, weather conditions, or other circumstances beyond our control, may cause delays.

Tracking Information

After your order is shipped, a confirmation email with tracking number(s) will be sent to you. Tracking updates generally appear within 24–48 hours.

Please contact us if tracking information has not been received within 3 business days after your order was placed.

Domestic Shipping

All domestic addresses are eligible for delivery. P.O. boxes are not supported at this time. If you have a P.O. box, please supply a physical address at checkout.

International Shipping

We deliver to selected countries and regions. International orders may incur import duties, taxes, and customs fees imposed by the destination country. Such charges are the buyer's responsibility and are not included in the order total or shipping cost. We cannot control these fees and cannot provide estimates in advance.

Customs policies vary by country. We suggest contacting your local customs office for further information.

Lost, Damaged, or Stolen Goods

We are not responsible for items damaged or lost in transit. If your order arrives damaged, please file a claim with the carrier directly. Keep all packaging materials and damaged items until the claim is settled.

If tracking shows the package as delivered but you have not received it, please contact the carrier to investigate.

Returns, Modifications & Cancellations

Please refer to our Return Policy for information on returns, exchanges, and cancellations.

To change or cancel an order, contact us within 24 hours of purchase. Once shipped, orders cannot be modified or cancelled.

Service Disruptions

Delivery times are estimates and cannot be guaranteed. Orders may be delayed due to events beyond our control, including but not limited to extreme weather, natural disasters, carrier disruptions, or peak holiday seasons.

Contact

If you have questions about this Shipping Policy, please use the contact details provided on our website.